We are looking for a motivated and flexible team player to join our reservation team, based in Marsa Alam

Main Responsibilities

• Process reservations / confirmations / invoices / cancellations by mail, phone, (skype)
• Process reservations / confirmations / invoices / cancellations from our partner agents, direct bookings, the sales & marketing office, the front office, diving center, kite station and other hotel departments
• Process booking requests received through the website and provide all information needed
• Process / monitor advance deposits on reservations
• Communicate reservation information to the front office / prepare arrival list
• Provide detailed information about all 3 villages, room types, diving concept and packages and prices

Requirements

• Fluent in spoken and written professional English
• Another language is an advantage (particularly French)
• Experience in the same career
• Conscientious and responsible
• A true team player
• Very good computer skills, MS office, google docs and sheets, reservation systems
• Excellent customer service and communication skills
• Dive certification is an advantage (does not have to be a professional diver)
• 1 year contract (RSDS holds the right to terminate contract early, if standards are not fulfilled)

There is a possibility this position could be carried out remotely within certain conditions - to be discussed further at interview stage.